Complaint process advice form , Te puka tautoko mō ngā nawe

Examples of complaints we can advise you on

Academic experience or academic outcome complaints may include:

• significant delay in returning assignments
• feeling your work has been unfairly marked
• feeling material provided is inadequate
• other complaints

Behavioural complaints about staff members or students may include:

• inappropriate comments
• sexist behaviour
• rudeness or bullying
• comments about your appearance, race, religion, background or beliefs
• other complaints

Service complaints may include complaints about service you have received with:

• enrolment process
• student fees
• facilities
• other services

Please note that this form is not for use by staff who have concerns about another staff member. If this describes you please contact your HR adviser directly.

Urgent help in a crisis or emergency

If you need urgent help right now, or feel you or someone else is in danger or at risk of harm, do not fill out this form. Instead:

• call 111 in New Zealand in an emergency
• get urgent help by following these instructions from the Mental Health Foundation
• free call or text 1737 any time in New Zealand for support from a trained counsellor